Expectations and metrics
In CX Agent Studio, an expectation is your assertion and a metric is how it's scored. Watch three runs that look fine at first and fail for three different reasons. Each one shows exactly what a metric does and doesn't measure.
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In this module: CX Agent Studio evaluation
- Golden, scenario and simulation tests The three test types, run side by side. Pro
- Expectations and metrics Semantic match, tool correctness, goal satisfaction. Pro
- Personas and the simulator Testing like real callers. Pro
- Batch upload, export and versions Managing test suites at scale. Pro
- AI issue finding and hill climbing Improving an agent step by step. Pro