Personas and the simulator
The simulator is your manual test bench with a debugger built in. Personas let automated tests call like different real people. Watch a manual session become a golden, then the same scenario pass for one persona and fail for another.
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In this module: CX Agent Studio evaluation
- Golden, scenario and simulation tests The three test types, run side by side. Pro
- Expectations and metrics Semantic match, tool correctness, goal satisfaction. Pro
- Personas and the simulator Testing like real callers. Pro
- Batch upload, export and versions Managing test suites at scale. Pro
- AI issue finding and hill climbing Improving an agent step by step. Pro