Track · For cx & contact-centre teams
CX Agent Studio
Google Cloud's low-code builder for customer-experience agents. Part of Gemini Enterprise for CX (formerly Customer Engagement Suite), and built on ADK.
Module 1 Foundations
- 01 What CX Agent Studio is Where it fits: ADK, Dialogflow CX and Gemini Enterprise for CX. Start →
- 02 Agent applications The root agent, sub-agents and how they delegate. Start →
- 03 Building with Arc, the AI co-builder Generating an agent from a description. Start →
- 04 Settings and sample agents Project, app and agent settings. Start →
Module 2 Designing agents
- 05 Instructions Writing, restructuring and refining instructions. Start →
- 06 Modular components One instruction that adapts by channel and context. Start →
- 07 Variables Carrying data through a conversation. Start →
- 08 Handoff rules Moving between agents, and escalating to a person. Start →
- 09 Flow-based agents Deterministic flows where you need them. Start →
- 10 Rich response widgets Cards, buttons and more in chat. Start →
Module 3 Tools
- 11 Tools overview Every tool type and when to use it. Start →
- 12 Client function and Python code tools Running your own logic. Start →
- 13 OpenAPI and MCP tools Connecting to any API. Start →
- 14 Data store and file search tools Grounding answers in your content. Start →
- 15 Google Search and Maps tools Live web and place data. Start →
- 16 Enterprise connectors Salesforce, ServiceNow, Jira, Confluence, SharePoint. Start →
- 17 Agent as a tool and A2A Calling other agents. Start →
- 18 System and widget tools Built-in actions and UI tools. Start →