Modular components
Modular components let one set of instructions adapt to the channel, the modality and session variables. Watch the same template render differently for web chat and a phone call, and see why callback timing matters.
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In this module: Designing agents
- Instructions Writing, restructuring and refining instructions. Pro
- Modular components One instruction that adapts by channel and context. Pro
- Variables Carrying data through a conversation. Pro
- Handoff rules Moving between agents, and escalating to a person. Pro
- Flow-based agents Deterministic flows where you need them. Pro
- Rich response widgets Cards, buttons and more in chat. Pro