Flow-based agents
A flow-based agent hands the conversation to an existing Dialogflow CX flow and takes it back at END_SESSION. Watch variables go in and out, see who handles speech on a call, and see why flows must be black boxes.
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In this module: Designing agents
- Instructions Writing, restructuring and refining instructions. Pro
- Modular components One instruction that adapts by channel and context. Pro
- Variables Carrying data through a conversation. Pro
- Handoff rules Moving between agents, and escalating to a person. Pro
- Flow-based agents Deterministic flows where you need them. Pro
- Rich response widgets Cards, buttons and more in chat. Pro